Grievance Procedures

Vanguard Classical School is committed to creating a culture of effective and respectful communication. When concerns arise, it is essential that parents and school employees work together in support of all students. The intention of all suggestions or grievances should be to improve the operation of the school and the education of all students. 

  1. Concerns about issues that arise in a particular classroom or situation should follow this protocol:
  1. Level 1  Any concern will first be discussed in private between the parent(s) and the school employee with the objective of resolving the matter informally at the lowest level within a few days of the issue/event.  The parent(s)/guardian(s) should schedule a meeting with the teacher(s) through email or voicemail.  Because the teacher’s primary responsibility is supervision and instruction, the teacher is not to be interrupted to discuss a concern or schedule a meeting when he or she is teaching or performing other teacher duties.  Brief hallway conversations are not considered a Level 1 meeting. 
  2. Level 2  If the concern cannot be resolved with the teacher(s), then the parent(s)/guardian(s) should schedule a meeting with the next level supervisor.  A supervisory level may not be passed over in this process. The supervisor will then request a joint meeting between the parent(s) and the employee(s) in conflict.  The supervisor will document the discussion at the meeting.  At the conclusion of this meeting, the supervisor will have one work week to communicate the decision to the parent and employee.  Additional Level 2 meetings may be necessary if the issue is still not resolved and additional supervisors are in place between the original supervisor and the director. 
  3. Level 3 - If Level 2 does not bring resolution, the parent(s) should submit the nature of the grievance within one work week following the decision at Level 2 in writing to the director.  The director will then request a joint meeting between the persons in dispute and the supervisor(s) involved in the Level 2 meeting.  Clear written notes from the Level 2 meeting will be submitted with the meeting request.  The director shall submit the decision in writing within one week following the Level 3 meeting.
  4. Level 4 - If the conflict is still unresolved, parent(s)/guardian(s) can present their concern to the board of directors (BOD) as follows:
    1. The grievance must be submitted to the BOD in writing at least seven days before the next regularly scheduled board meeting.  All meeting notes and written decisions must be submitted with the request for review.
    2. The BOD will examine the written documents and make one of the following determinations:
      • The BOD may decide to support the previous decision;
      • The BOD may appoint up to two board members to address the issue, which may include a meeting between the parties in conflict;
      • The BOD may address the issue in an open board format;
      • The BOD may address the issue in an executive session, in accordance with the Colorado Open Meetings Law.
    3. Parent/Guardian concerns and grievances may also be raised during the community comments portion of the board of directors meeting.  The BOD may not respond to the concerns during the meeting but may choose to take further action following the meeting.  No more than three (3) minutes will be granted to speak on any one issue. 
    4. Grievances or discussions involving specific personnel will not be entertained at open board meetings.
  1. Vanguard Classical School firmly believes that adults must be models of good character even in the most difficult situations.If emotions rise during a meeting, teachers or staff members are instructed to end the meeting and schedule a follow-up meeting which is to include an administrator.
  2. Grievances and suggestions regarding policy should first be directed to the director, and then may be brought to the board of directors, if needed.
  3. In accordance with our charter, all grievances must be resolved at the school.  The board of directors holds final authority in all charter school-related disputes.  Though we are chartered through APS, the district does not have general oversight of VCS operations.  
  4. General concerns/questions/suggestions can be addressed by administration via telephone, email, or note placed in the staff mailboxes. 
  5. The administrators and board of directors will not entertain anonymous complaints, nor can they hold information in confidence when it is not in the best interest of the school.


Concerns Related to Special Education Services

Vanguard Classical School is responsible for all services to students eligible for special education.  For further information about the identification and evaluation procedures and the provisions of services to disabled students, please contact the Student Services Coordinator at either campus.  To address concerns related to these services and/or compliance concerns, parents should follow the Grievance Process as outlined above.  The Level 1 employee is most likely the Special Education teacher assigned to the grade level.  The Level 2 contact would be the Student Services Coordinator at either campus, followed by the Principal, then Level 3 and Level 4. 

If this process does not resolve the complaint, the parent may file a due process complaint on any matter relating to a proposal or a refusal to initiate or change the identification, evaluation or educational placement of a child with a disability, or the provision of a free appropriate public education (FAPE) to the child.  More information regarding CDE’s State Complaint procedures and forms may be requested by calling CDE’s Exceptional Student Leadership Unit at (303) 866-6694, or by referring to the Parent and Child Rights in Special Education Procedures Safeguards Notice. 


Concerns Related to 504 or ADA services

Vanguard Classical School is responsible for all special accommodations under 504 and ADA.  For further information about the identification and evaluation procedures and the provisions of services to students under these programs, please contact your student’s classroom teacher.  To address concerns related to these services and/or compliance concerns, parents should follow the Grievance Process as outlined above.   

If this process does not resolve the complaint, the Office for Civil Rights investigates complaints and enforces rights and compliance with non-discrimination and health information privacy laws.  If a parent has a discrimination complaint about the school, the parent can find information and resources at the following website link: 

https://www.colorado.gov/pacific/hcpf/additional-section-504ada-resources